Shipping policy

Thank you for choosing SkyWatch Desk Radar. We are committed to getting your device to you safely and efficiently. Please review our shipping policy below to understand our processing times, fulfillment schedules, and delivery procedures.

Processing and Fulfillment Time:

Standard Orders: Once regular inventory is established, orders will typically be processed within 1 to 3 business days (Monday through Friday, excluding major holidays).

Pre-Orders:

For devices purchased during a pre-order campaign, fulfillment is scheduled according to the batch timeline specified at checkout. Current pre-order batches for the SkyWatch Desk Radar are scheduled to begin shipping in October 2026.

You will receive a confirmation email containing your order details immediately upon purchase, followed by a separate notification with tracking information once your order is prepared for shipping.

Shipping Rates and Delivery Estimates:

We partner with reliable major carriers to ensure secure delivery. Shipping charges for your order will be calculated and displayed at checkout based on your selected delivery address and preferred shipping speed.

Standard Domestic Shipping:

Typically takes 3 to 7 business days from the date of shipping. Free shipping for orders delivered domestically within the United States.

International Shipping:

SkyWatch ships globally to most destinations serviced by international commercial carriers, including DHL Express, FedEx, and UPS. If checkout restrictions apply to your region, please reach out to customer support for custom arrangements.

Delivery timelines vary significantly based on destination country and customs clearance procedures (typically 7 to 21 business days). SkyWatch Desk Radar is not responsible for delays due to customs processing. 

Shipment Confirmation and Order Tracking:

As soon as your SkyWatch Desk Radar leaves our fulfillment facility, you will receive a shipment confirmation email containing a carrier tracking number. Please allow up to 24 hours for the tracking portal to update with initial scan details from the carrier.

Customs, Duties, and Taxes:

For international shipments outside the United States, orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country.

If a package is refused due to unpaid customs duties, original shipping charges will not be refunded.

These charges are assessed once a shipment reaches your country and are the sole responsibility of the recipient.

SkyWatch Desk Radar has no control over these fees and cannot predict what they may be. Please contact your local customs office for detailed fee information prior to ordering.

Damaged, Lost, or Stolen Packages:

Transit: If your package arrives with visible physical damage to the exterior packaging or the hardware inside, please retain all packaging materials and take clear photographs of the damage. Contact our support team within 48 hours of delivery at service@skywatchshop.com so we can file a claim with the carrier and dispatch a replacement.

Lost or Stolen: SkyWatch Shop is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen from the destination property. If tracking indicates delivery but you have not received your item, please reach out directly to the delivering carrier or local law enforcement to file a missing mail/theft report.

Address Changes and Cancellations:

Cancellations: You may cancel your order at any time prior to fulfillment for a full, no-questions-asked refund. Once an order has entered the physical packing or shipping queue, it can no longer be canceled, and our standard return process must be followed instead.

Address Updates: If you need to update your shipping address, please contact us immediately. Once a tracking label has been generated or the order has shipped, we cannot reroute packages.