Refund policy

30-Day Return Window

We stand behind the craftsmanship of the SkyWatch Desk Radar. You may request a return within 30 calendar days from the carrier-confirmed delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. Damage caused by the user and/or normal wear and tear will not be eligible for returns or refunds. The unit, screen assembly, power cables, and included accessories must be in original, fully functional condition without physical wear or modification. Items must be returned in their original packaging complete with all inserts, manuals, and protective padding. Return shipping costs, insurance fees, and import duties associated with returning international items are the responsibility of the customer.

To start a return, you can contact us at service@skywatchshop.com. Please note that returns will need to be sent to SkyWatch Desk Radar LLC. We will supply the shipping address once the return has been initiated.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@skywatchshop.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at service@skywatchshop.com.

International Return Shipping, Duties & Tax Adjustments

Customer Expenses: Return shipping costs, insurance fees, and import duties associated with returning international items are the responsibility of the customer.

Carrier Recommendation: We recommend utilizing a trackable carrier service with full declared-value insurance. SkyWatch cannot process refunds for units lost or damaged during return transit

Refund of Collected Tax: Initial shipping charges, customs duties, and local administrative handling fees on high-value items (EU > €150 or UK > £135) are non-refundable.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

SkyWatch Desk Radar does not cover damage caused by physical drops, liquid exposure, power surges, unauthorized enclosure modifications, or non-standard power supplies.