Shipping & Returns

Shipping & Returns

Simple, protected, no surprises.

Free US Shipping 30-Day Returns 12-Month Warranty
Shipping Policy

Getting SkyWatch to Your Desk.

Every order ships from our US warehouse with full tracking. Here's exactly what happens between checkout and your doorstep.

$0 at Checkout

Free US Shipping — Every Order

Standard shipping is free on every US order, all 50 states. No minimum spend, no coupon code, no surprise fee added at checkout. The $249 you see on the product page is the price you pay — shipping included.

Pre-Order Timeline

SkyWatch is currently in its founding pre-order batch. Orders ship in strict batch order — the earlier you order, the earlier your unit leaves the warehouse. The current batch is scheduled to ship in October 2026, and we'll email you if that window ever moves, before it moves. Your card details are handled securely at checkout and you can cancel for a full refund any time before your unit ships.

Tracking, the Moment It Ships

The instant your SkyWatch is scanned by the carrier, you get a shipping confirmation email with a live tracking link. Most US deliveries arrive within 3–7 business days of that email. If tracking ever stalls for more than 5 days, contact us and we'll chase the carrier for you — you never have to fight that battle yourself.

Packed Like It Matters

Every SkyWatch ships double-boxed and foam-cradled — the display sits in a molded foam cradle inside its retail box, which travels inside a second shipping carton. The circular glass face never touches a box wall. It's the same packing standard used for camera lenses, because a desk display with a glass face deserves it.

International shipping: we're US-only for the founding batch so we can guarantee delivery quality and handle any issue fast. International shipping is planned for future batches — join the waitlist on the contact page and we'll email you the moment your country opens up.

From Checkout to Desk

Four Steps. Full Visibility.

You'll get an email at every stage — you're never left wondering where your order is.

Step 01

Order Placed

Instant order confirmation email with your receipt and batch number. Your place in line is locked from this moment.

Step 02

Batch Reserved

Your unit is allocated to the production batch. We email progress updates as the batch moves through assembly and QC.

Step 03

Shipped + Tracking

Carrier scan triggers your shipping email with a live tracking link. Most US orders arrive 3–7 business days later.

Step 04

On Your Desk

Unbox, plug in, connect Wi-Fi, and the sky lights up. Setup takes about two minutes — and your 30-day guarantee starts here.

Returns & Refunds

30 Days on Your Desk. Zero Risk.

Live with SkyWatch for a full month. If it isn't the best thing on your desk, send it back for a complete refund — no restocking fee, no interrogation.

The 30-Day Money-Back Guarantee

Your 30 days start on the day your SkyWatch is delivered — not the day you order, and not the day it ships. Set it up, run every mode, live with it. If you decide it's not for you within those 30 days, you get 100% of your money back, including what you paid at checkout. Refunds go back to your original payment method within 5–10 business days of us receiving and inspecting the return.

12-Month Warranty Against Defects

Beyond the 30-day window, every SkyWatch carries a 12-month warranty against manufacturing defects from the date of delivery. If the display, touch panel, Wi-Fi module, or power system fails under normal desk use in the first year, we repair or replace the unit free — including shipping both ways. See the coverage card below for exactly what's in and what's out.

How to Start a Return

1
Email support

Send your order number to support@skywatchshop.com with "Return" in the subject line. No return forms, no phone trees. We reply within one business day.

2
Get your prepaid label

We email you a return authorization and shipping label. For defective or damaged units, the label is free. For change-of-mind returns, the label cost is deducted from your refund.

3
Pack it up

Return the unit in its original packaging with the stand and power cable, in the condition you received it — normal desk use is fine, we just need everything that came in the box.

4
Refund in 5–10 business days

Once the return arrives and passes a quick inspection, your refund is issued to the original payment method. We email you at every step so nothing disappears into a void.

Warranty Coverage

What's Covered. What's Not.

No fine-print games. Here's the whole picture in one card.

Covered
  • Manufacturing defects
    Any fault in materials or workmanship under normal desk use — display, touch panel, buttons, power system.
  • Dead pixels
    Stuck or dead pixels on the circular display are a defect, full stop. We replace the unit — we don't debate pixel counts.
  • Wi-Fi module failure
    If the unit stops connecting and our support team can't fix it remotely, it's covered as a hardware defect.
  • Shipping damage
    Arrived cracked, dented, or dead? Photo of the box and unit within 48 hours of delivery and a replacement ships free — you never wait on a carrier claim.
Not Covered
  • Drops and impacts
    Knocked off the desk, sat on, thrown at a wall during a bad trading day — accidental impact damage isn't covered.
  • Water and liquid damage
    SkyWatch is an indoor desk device, not water-resistant. Spilled coffee, humidity in a bathroom, or outdoor use voids coverage.
  • Disassembly or modification
    Opening the case, modifying the firmware, or third-party repair attempts void the warranty. If something's wrong, email us first — don't reach for the screwdriver.

Not sure whether your issue is covered? Email support@skywatchshop.com with a photo — most cases are resolved in one reply, and when it's a judgment call, we err on your side.

Common Questions

Shipping & Returns FAQ

The current founding batch is scheduled to ship in October 2026, and units go out in strict order-date order — earlier orders ship first. You'll get an order confirmation with your batch number immediately, progress emails as the batch moves through production, and a tracking email the moment your unit is with the carrier. If the ship window ever changes, we email you before it changes — and you can cancel for a full refund any time before your unit ships.

Yes — right up until your unit ships. Email support@skywatchshop.com with your order number and the new US address and we'll update it within one business day. Because this is a pre-order, most customers have weeks or months of buffer to make changes. Once the tracking email lands, the address is locked with the carrier, so if you're moving, tell us early.

We make it right, fast. Email us photos of the shipping box and the unit within 48 hours of delivery and we ship a replacement free of charge — you don't file a carrier claim, wait on an investigation, or argue with anyone. The double-boxed, foam-cradled packaging makes damage rare, but when it happens, it's our problem to fix, not yours.

If the return is our fault — a defect, shipping damage, or a warranty issue — we cover return shipping completely with a prepaid label. If it's a change-of-mind return within the 30-day window, we still send you a prepaid label so it's effortless, and the label cost is simply deducted from your refund. Either way, you never pay out of pocket up front and there's no restocking fee.

Still Have a Question?

A real person reads every email. Write to support@skywatchshop.com and we'll reply within one business day — usually much faster. We're based in Sheridan, Wyoming, and support in plain English is part of the product.

Contact Us →

Protected From Checkout to Desk.

Free US shipping, a 30-day money-back guarantee, and a 12-month warranty — every risk of pre-ordering is ours, not yours. Reserve your SkyWatch in the founding batch.

Out of Stock — $299 →
●Free US Shipping ●30-Day Returns ●12-Month Warranty ●Cancel Anytime Pre-Ship